Refund Policy

We want you to feel confident ordering from Ascend Supplements. This policy explains how returns and refunds work.

30-day satisfaction window

If you are not satisfied with your purchase, contact us within 30 days of delivery. Eligible unopened products in original packaging may be returned for a refund of the product price.

How to start a return

1. Email hello@ascend-supplements.com with your order number and reason for return.
2. We will confirm eligibility and provide return instructions.
3. Ship the item back using a trackable method.

Refund timing

Once we receive and inspect a returned item, refunds are typically issued to the original payment method within 5–10 business days.

Non-returnable items

Opened supplements, used products, and items returned after 30 days are generally not eligible for refund unless required by law or the item arrived damaged or incorrect.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund.